What happens to your patients between facilities?
They enter a gap: different teams, different systems, and no shared accountability. Your tools were never built for the handoff that crosses your walls.
OPPORTUNITYWe call it The Hand-Off Gap™
No one owns what happens between facilities. There’s no proven framework for how this type of handoff should work, and no reason for separate teams to follow through. Solving The Hand-Off Gap takes both: a better framework and a reason to care.
The Relay Race Methodology™
A handoff is a relay race, and the baton is your patient's care. The five elements that define the gold standard.
The Glue Principle™
Different teams, different incentives. The glue is a shared stake in the outcome: it’s what turns a transaction into teamwork.
DIAGNOSTICSee where you stand.
The Hand-Off Gap starts inside your walls. Do your handoffs actually transfer what matters? Does your team communicate, or just check boxes? The Relay Race Readiness Tool™ finds out. It's free, takes less than 10 minutes, and gives you personalized results.
Built by a patient. Backed by research.
Why do handoffs keep failing, despite so many smart, well-intentioned people working on the problem?
A miscommunication between two hospitals left me with one of the rarest injuries in medical literature. So I went looking for answers. What I found was a problem hiding in plain sight: no framework for how handoffs between facilities should work, and no reason for anyone to follow through.
Jessica Snitko, Ph.D. leads our research. We're building the framework and a reason to use it.
— Cheo Rose-Washington, Founder & CEO
OUR STORY